FAQs

Here, you’ll find answers to the most common questions about NewStore, our products, and our services. If you don’t see your question here, feel free to reach out—we’re always happy to help.

Shopping

We offer both brand-new and pre-loved mobile phones. Our second-hand phones go through a rigorous quality check to ensure they perform like new. 

Absolutely! Every pre-loved phone we sell is thoroughly tested, certified, and comes with a warranty for your peace of mind. 

Yes! All our phones, whether new or second-hand, come with a warranty. The duration may vary depending on the type of phone, so please check the specific product details. 

Yes, we offer a trade-in program! Bring your old phone to our store, and we’ll evaluate it for a trade-in discount on your next purchase. 

While we specialize in sales, we can recommend trusted repair partners if you need assistance with your device. 

You can shop with online. Browse our website, select your desired phone, and follow the checkout process. 

Payment

We accept, credit and debit cards, EFT payments only.

Yes, we have a hassle-free return and exchange policy. Please ensure the phone is in its original condition and contact us within 7 days of purchase. Terms and conditions apply. 

Shipping

Yes! We deliver across South Africa. Delivery costs is free for any purchases above R3 500. 

It takes 3-7 days once confirmation of purchase.

You can call us on 087 265 8057 or email at talk2us@newstore.co.za

We’re just a call or click away! Get in touch, and we’ll make sure you have all the answers you need.

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